S. Hiller, Martha Kyrillidou, James Self
May 1, 2006
Performance Measurement and Metrics
Purpose – This paper aims to report on the first phase of a two‐year project sponsored by the Association of Research Libraries, “Making Library Assessment Work: Practical Approaches for Developing and Sustaining Effective Assessment”.Design/methodology/approach – This paper reports on the project, which is intended to provide libraries with the knowledge and understanding necessary to select and apply appropriate measurement techniques, and to use assessment data in decision making. The focus of this effort is on practical and sustainable approaches to effective assessment. The paper is particularly interested in the successful application of assessment within different organizational cultures and moving library assessment from a project‐based approach to a more programmatic, integrated, and sustainable operation within libraries.Findings – The findings of the study indicate that all the ARL libraries in Phase I are developing a stronger understanding of the value of assessment and library leadership sup...