Individual Customer Records
L. J. Hoffman
Jun 1, 1948
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Key Takeaway Key Takeaway: Water utility offices play a crucial role in customer service and public relations, and the Association is focusing on improving these relations through a focus on customer service and customer satisfaction.
Abstract
EVERY public utility has two main points of contact with the public : the meter readers and the office personnel, who receive remittances,, answer questions, investigate complaints, sell services and provide for the furnishing of water to new customers. The contacts at the office are very important, since the customer is being touched on a very sensitive spot his pocketbook. The Association is placing a great deal of emphasis on improving the public relations of the water utility. Because the business office is the focal
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