Sustainability of Management Processes and Tourism Products and Contexts
Published Apr 1, 1996 · I. Henry, Guy Jackson
Journal of Sustainable Tourism
33
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Abstract
In recent years a growing interest in the concept of sustainability has manifested itself in the tourism field in the form of policy- and planning-related materials which address the environmental and, to a lesser extent, the cultural dimensions of sustainability in tourist industry practices. In essence this literature has focused on the resources on which the tourism industry draws for its product - the environmental or cultural experience - and has tended to ignore the sustainability of the service delivery system itself, the nature of the industrial structure, the human resources employed in the industry, the management practices followed and the economic impact of such industrial structure and management practices. There is a clear need to develop an understanding of what might constitute good practice, not simply in terms of the sustainability of the tourist product, but also of the systems of service delivery developed for such tourism products - what might be termed 'sustainable management practic...