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These studies suggest that artificial intelligence in digital banking enhances security, fraud detection, customer experience, efficiency, and personalized services, while also presenting challenges like privacy concerns, job loss, and the need for explainable AI.
20 papers analyzed
Artificial Intelligence (AI) is revolutionizing the banking sector by enhancing operational efficiency, improving customer service, and bolstering security measures. This synthesis explores the various applications, benefits, and challenges of AI in digital banking, drawing insights from multiple research studies.
AI is transforming the banking sector by enhancing customer service, improving security, and increasing operational efficiency. While the benefits are substantial, challenges such as data quality, privacy concerns, and the need for explainable AI must be addressed to fully realize AI's potential in digital banking.
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