Chatbots
Searched over 200M research papers for "chatbots"
Summary
10 papers analyzed
These studies suggest that chatbots can be useful in mental health, customer service, education, and business by providing accurate responses, enhancing communication skills, and improving productivity, but they also have potential drawbacks like spreading misinformation.
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Beta19 papers analyzed
Introduction
Chatbots are software applications designed to simulate human conversation through text or voice interactions. They are increasingly being used across various fields such as mental health, education, business, and customer service. This synthesis aims to provide an overview of the key insights from recent research on chatbots, focusing on their applications, design techniques, and user motivations.
Key Insights
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Applications in Mental Health:
- Chatbots are commonly used for therapy, training, and screening in mental health settings. They are often rule-based and implemented in stand-alone software, with a focus on disorders like depression and autism.
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User Motivations:
- Users primarily interact with chatbots for productivity, seeking timely and efficient assistance or information. Other motivations include entertainment, social interaction, and curiosity about the technology.
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Design Techniques:
- Chatbot design involves various natural language processing techniques and can be tailored for specific applications such as education, healthcare, and business. The design often includes features like context recognition and dynamic response generation .
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Educational Use:
- Chatbots are increasingly used in education to assist with language learning and provide support to students. They help improve communication skills, increase motivation, and enrich language inputs .
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Quality and Implementation:
- The quality of chatbots is assessed based on attributes like user satisfaction, task execution, and conversational accuracy. Open-source code and development platforms have made it easier to train and implement chatbots.
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Security and Automation:
- Chatbots are also used for security and automation purposes, such as lab security where they can recognize authorized personnel and manage lab components.
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General Applications:
- Chatbots are employed in various sectors including telecommunication, banking, health, customer service, and e-commerce to provide quick responses, assist in purchases, and enhance customer service.
Conclusion
Chatbots are versatile tools with applications spanning mental health, education, business, and more. They are designed to improve productivity, provide timely assistance, and enhance user experiences. The development of chatbots involves sophisticated natural language processing techniques, and their quality is crucial for effective implementation. As technology advances, chatbots are expected to become even more integral to various sectors, offering innovative solutions and improving human-computer interactions.
Sources and full results
Most relevant research papers on this topic
6
Future English Learning: Chatbots and Artificial Intelligence
6
50 Citations
2019
8
Evaluating Quality of Chatbots and Intelligent Conversational Agents
8
290 Citations
2017