The relationship between customer satisfaction and customer loyalty in hotels is non-linear, with attributes like cleanliness, value, and service playing a key role in loyalty.

The relationship between customer loyalty and customer satisfaction

Trust has a stronger effect on customer loyalty than satisfaction and quality, with weaker effects in B2B settings and single-item loyalty measures.

Antecedents of Customer Loyalty: An Empirical Synthesis and Reexamination

Satisfaction strength plays a crucial role in translating stated satisfaction into loyalty, with weak satisfaction being more vulnerable to defection, especially when combined with prior relationship factors.

Satisfaction Strength and Customer Loyalty

Customer satisfaction generally has a positive relationship and influence on customer loyalty, as evidenced by a systematic literature review of 200 Scopus indexed publications.

The Relationship between Customer Satisfaction and Loyalty: A Systematic Literature Review

Trust and customer satisfaction significantly and positively impact customer loyalty, with customer satisfaction acting as a mediator between perceived service quality and customer loyalty.

Impact of Service Quality, Trust, and Customer Satisfaction on Customers Loyalty

Corporate image and reputation, along with service quality and customer satisfaction, significantly influence customer loyalty in the Turkish banking industry.

The effect of service quality and customer satisfaction on customer loyalty

Customer satisfaction leads to increased loyalty, which in turn increases sales and profitability for organizations.

Relationship Between Customer Satisfaction and Loyalty

Satisfaction drives customer loyalty, but loyalty is driven more by functional quality, with half of satisfied customers predisposed to switching service suppliers.

Why do customers switch? The dynamics of satisfaction versus loyalty

Overall customer satisfaction and trust significantly influence customer loyalty in the Romanian banking sector, providing a sustainable competitive advantage for banks.

The influence of overall satisfaction and trust on customer loyalty

Brand image, perceived price, perceived value, and customer satisfaction significantly impact consumer loyalty at Rayhan Toko Muslim in Padang, with the exception of price perception.

DETERMINATION OF CONSUMER LOYALTY THROUGH CUSTOMER SATISFACTION

Customer satisfaction and trust positively correlate with customer loyalty in Sri Lankan commercial banks, with satisfaction being an important influencer on loyalty.

The Relationship between Customer Satisfaction and Customer Trust on Customer Loyalty

Customer satisfaction mediates the relationship between customer value and customer loyalty in a business-to-business service context, with satisfaction and loyalty having significant reciprocal effects on each other.

Customer value, satisfaction, loyalty, and switching costs: An illustration from a business-to-business service context

Customer satisfaction significantly affects brand loyalty, with product and service quality playing equally important roles in building customer satisfaction and loyalty.

A Study on Impact of Customer Satisfaction on Brand Loyalty

Customer relationship management and company reputation positively impact customer loyalty, with customer satisfaction partially mediating this relationship in the Pakistani context.

The Impact of Customer Relationship Management and Company Reputation on Customer Loyalty: The Mediating Role of Customer Satisfaction

Customer loyalty programs, such as member card and discount promo, significantly affect customer satisfaction and have a direct impact on customer loyalty.

Effect of customer loyalty program on customer satisfaction and its impact on customer loyalty

Customer satisfaction mediates the relationship between service quality and service loyalty in retail banking.

Service loyalty: The effects of service quality and the mediating role of customer satisfaction

Multiple actors (event organizer, teams, and fans) contribute to customer satisfaction and loyalty, suggesting that managers should facilitate value co-creation among all relevant actors to improve customer satisfaction and loyalty.

Determining customer satisfaction and loyalty from a value co-creation perspective

Employee service quality has a greater impact on trust and satisfaction than company service quality, with high knowledge individuals experiencing both direct and indirect loyalty relationships through satisfaction.

Does Customer Knowledge Affect How Loyalty is Formed?

Higher customer loyalty leads to higher customer profitability, but the relationship is non-linear and valid only beyond certain thresholds.

Are Loyal Customers Profitable? Customer Satisfaction, Customer (Action) Loyalty and Customer Profitability at the Individual Level

Increased customer satisfaction leads to a positive relationship between satisfaction and share of wallet, with income and relationship length negatively moderating this relationship.

A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics

does customer satisfaction impact customer loyalty?

Most studies suggest customer satisfaction positively impacts customer loyalty, while other studies highlight the stronger influence of trust and other factors like service quality and corporate image.