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These studies suggest firm size moderates the relationship between relational capital and firm performance, and also impacts the effects of operations and marketing aspects in e-commerce performance.
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The relationship between firm size and e-commerce performance, particularly through the lens of the Technology Acceptance Model (TAM), is a critical area of research. This synthesis aims to explore how firm size moderates the impact of e-commerce on firm performance, drawing insights from multiple studies.
Firm size plays a significant moderating role in the relationship between e-commerce adoption and firm performance. Larger firms may leverage their size to enhance relational capital and improve performance metrics, while in SMEs, the number of employees influences how e-commerce impacts marketing and operations. Understanding these dynamics can help firms tailor their e-commerce strategies to their specific size and capabilities.
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