Quality management
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Quality Management: An Evolving Discipline
Introduction to Quality Management
Quality management is a critical aspect of organizational success, focusing on achieving and maintaining high-quality outputs through systematic processes and practices. The field has evolved significantly over the past century, influenced by pioneers like Shewhart, Juran, and Deming, who laid the groundwork for modern quality management principles1 9.
Key Dimensions of Quality Management
Top Management Support
Top management support is essential for creating an environment that fosters quality management activities. This support is crucial for the implementation and continuous improvement of quality management practices, which include quality information systems, process management, product design, workforce management, supplier involvement, and customer involvement1.
Core Quality Management Practices
Core quality management practices are fundamental to achieving high-quality performance. These practices include statistical quality control, process flow management, and product design processes. Effective implementation of these practices leads to improved quality outcomes and competitive advantage2 5.
Infrastructure and Supportive Environment
A supportive infrastructure, including top management support and workforce management, is vital for the successful implementation of quality management practices. Supplier relationships and positive work attitudes also play significant roles in enhancing quality performance2.
Quality Management in the Context of Industry 4.0
The advent of Industry 4.0 has brought new challenges and opportunities for quality management. The integration of advanced technologies and the increasing complexity of customer expectations necessitate a reevaluation of traditional quality management practices. Future research should focus on the alignment between technological advancements and human aspects in quality management3.
Impact on Performance and Competitive Advantage
Quality management practices have a direct and positive impact on organizational performance and competitive advantage. Empirical studies have shown that effective quality management leads to better quality outcomes, which in turn contribute to a firm's competitive edge in the market2 5 6.
Evolution of Quality Management
The field of quality management has undergone significant changes over the years. Initially focused on quality inspection and control, it has evolved to encompass a broader range of practices aimed at continuous improvement and customer satisfaction. This evolution reflects changes in principles, systems, tools, and techniques used in quality management10.
Conclusion
Quality management remains a vital area of research and practice, continuously adapting to new challenges and technological advancements. By understanding and implementing key dimensions of quality management, organizations can achieve sustained high-quality performance and maintain a competitive advantage in the market. Future research should continue to explore the integration of human and technological aspects to further enhance quality management practices in the era of Industry 4.0.
Sources and full results
Most relevant research papers on this topic
A FRAMEWORK FOR QUALITY MANAGEMENT RESEARCH AND AN ASSOCIATED MEASUREMENT INSTRUMENT
This paper identifies key dimensions of quality management and develops a set of reliable and valid scales for measuring quality management practices in various industries.
Literature Review
Highly CitedThe Impact of Quality Management Practices on Performance and Competitive Advantage
Different core quality management practices lead to success in different dimensions of quality, with top management support and workforce management being crucial for sustaining competitive advantage.
Highly CitedQuality management in the 21st century enterprises: Research pathway towards Industry 4.0
Quality management in Industry 4.0 is evolving, influenced by economics, decision models, business models, human and technological perspectives, highlighting the need for future research on human aspects.
Highly CitedQuality Management
Quality management, involving science, engineering, and management, is crucial for competitiveness and requires bridges between science, engineering, and management disciplines.
The relationship between quality management practices and their effects on quality outcomes
Quality management practices positively impact quality outcomes, and can be transferred to similar countries with similar cultures, but cultural differences should be considered.
Highly CitedQuality management and performance: An annotated review
Quality management practices positively impact firm performance, with a variety of research themes grouped together to provide insights for future research.
Literature ReviewHighly CitedDevelopment of a measure to assess quality management in certified firms
A valid and reliable scale has been developed to assess quality management in certified firms, providing managers with insights on advancing towards total quality management.
Literature ReviewHighly CitedQuality management re-visited: a reflective review and agenda for future research
Quality management (QM) has matured as a management philosophy, but questions remain about its definition, validity, and implementation in real business settings.
Literature ReviewHighly CitedQuality management and Juran's legacy
Dr. Joseph M. Juran's contributions to modern quality management concepts, principles, and models have shaped the Six Sigma approach.
Quality Management Evolution from the Past to Present: Challenges for Tomorrow
Quality management has evolved over time, with changes in focus, principles, systems, tools, and techniques affecting the field's future challenges.
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