Total quality management
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Summary
10 papers analyzed
These studies suggest that Total Quality Management (TQM) is a comprehensive approach involving continuous improvement, employee involvement, and customer focus, which enhances operational performance, efficiency, and customer satisfaction across various sectors.
20 papers analyzed
Introduction
Total Quality Management (TQM) is a comprehensive management approach aimed at improving the quality of products and services through continuous improvement and the involvement of all members of an organization. It has been widely adopted across various industries as a means to enhance competitiveness and operational performance.
Key Insights
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Behavioral Factors Over Tools and Techniques:
- TQM success is driven more by tacit, behavioral, and imperfectly imitable features such as open culture, employee empowerment, and executive commitment, rather than by TQM tools and techniques like quality training, process improvement, and benchmarking .
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Leadership and Management of People:
- Leadership, management of people, and customer focus are the strongest predictors of operational performance in TQM practices. These behavioral factors significantly contribute to competitive advantage.
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Continuous Improvement and Customer Focus:
- TQM emphasizes continuous improvement, reducing rework, meeting customer requirements, increasing employee involvement, and teamwork. These practices help in identifying and eliminating problems or sources of variations that cause products to deviate from customer needs .
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Economic Impact of TQM:
- Firms that invest in quality-related technology can reduce costs, increase quality, and achieve higher profits. Early adopters of quality technology can gain a competitive edge and sustain higher profits over time.
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Comprehensive Management Philosophy:
- TQM is an integrated management philosophy that involves all aspects of an organization in continuous improvement through teamwork. It is not confined to the quality of products but extends to all business processes .
Conclusion
Total Quality Management (TQM) is a holistic approach that integrates continuous improvement, customer focus, and employee involvement to enhance organizational performance. The success of TQM largely depends on behavioral factors such as leadership, open culture, and employee empowerment, rather than solely on the application of specific tools and techniques. Firms that effectively implement TQM can achieve significant competitive advantages, improved operational performance, and long-term success.
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