7 papers analyzed
These studies suggest that digitalization improves the accessibility and inclusivity of public services by enhancing efficiency, supporting people with disabilities, and fostering socio-economic development, despite challenges like infrastructure costs and institutional resistance.
Digitalization has significantly transformed the landscape of public services, impacting their accessibility and inclusivity. This synthesis explores the effects of digitalization on public services, focusing on how it enhances or hinders access and inclusivity for various societal groups.
Enhanced Accessibility and Efficiency:
Challenges for People with Disabilities:
Barriers and Drawbacks:
Digitalization has markedly improved the accessibility and efficiency of public services, contributing to the development of a more transparent and effective public sector. However, significant challenges remain, particularly in ensuring that digital services are inclusive and accessible to people with disabilities. Continuous efforts and regulatory measures are essential to address these barriers and enhance the inclusivity of digital public services.
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