Transactional analysis began about 20 years ago as a form of psychological therapy. Eric Berne, its creator, wrote that the method was aimed at improving human behaviour by making the person aware of the psychological forces which tended to influence his behaviour when he was interacting with others. The technique was simplified and has been used in management training for a number of years. Using this method, the Bank of New York, for instance, has trained about 500 managers since 1970; the American Airlines have followed suit and the United Nations Headquarters in New York has held several transactional analysis seminars as part of their regular training programmes.

Transactional analysis is a management training method that improves human behavior by identifying psychological forces influencing behavior in interactions with others.

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Transactional Analysis in Developing Countries

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