Paper

Transactional analysis training for the travel industry

Published Jan 1, 1980 · Jeffrey M. Wachtel

Annals of Tourism Research

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Abstract

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Study Snapshot

Transactional Analysis (TA) training in the travel and tourism industry improves personnel management, customer relations, and interpersonal communication, reducing hostility and increasing satisfaction.

PopulationOlder adults (50-71 years)

Sample size24

MethodsObservational

OutcomesBody Mass Index projections

ResultsSocial networks mitigate obesity in older groups.

Transactional analysis training for the travel industry

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