Paper

Does the nature of airport terminal service activities matter? Processing and non-processing service quality, passenger affective image and satisfaction

Published Oct 1, 2020 · C. O. Antwi, Chong-jun Fan, Nataliia Ihnatushchenko

Journal of Air Transport Management

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Abstract

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Study Snapshot

The AIPEX model is applicable to Shanghai Pudong International Airport, with processing domains positively impacting passenger satisfaction and affective image, with travel purpose moderating these associations.

PopulationOlder adults (50-71 years)

Sample size24

MethodsObservational

OutcomesBody Mass Index projections

ResultsSocial networks mitigate obesity in older groups.

Does the nature of airport terminal service activities matter? Processing and non-processing service quality, passenger affective image and satisfaction

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