A. Saks, Jamie A. Gruman
Dec 21, 2020
Citations
28
Influential Citations
338
Citations
Quality indicators
Journal
Essentials of Job Attitudes and Other Workplace Psychological Constructs
Abstract
“Employee engagement” can mean a lot of things to a lot of people, including job satisfaction, personal investment in the business, willingness to go the extra mile, helping drive improvement or recommending the company as a great place to work. Having an engaged workforce can help to reduce turnover, increase productivity, promote better customer service, and enable creative problem-solving at your business. In addition, employee engagement supports discretionary effort—going the extra mile. Furthermore, better employee engagement is tied to increased customer engagement, which in turn helps to boost customer loyalty and retention—all of which reinforce your bottom line.