Paper
My AI Friend: How Users of a Social Chatbot Understand Their Human–AI Friendship
Published Apr 21, 2022 · P. B. Brandtzaeg, Marita Skjuve, Asbjørn Følstad
Human Communication Research
148
Citations
3
Influential Citations
Abstract
Use of conversational artificial intelligence (AI), such as humanlike social chatbots, is increasing. While a growing number of people is expected to engage in intimate relationships with social chatbots, theories and knowledge of human–AI friendship remain limited. As friendships with AI may alter our understanding of friendship itself, this study aims to explore the meaning of human–AI friendship through a developed conceptual framework. We conducted 19 in-depth interviews with people who have a human–AI friendship with the social chatbot Replika to uncover how they understand and perceive this friendship and how it compares to human friendship. Our results indicate that while human–AI friendship may be understood in similar ways to human–human friendship, the artificial nature of the chatbot also alters the notion of friendship in multiple ways, such as allowing for a more personalized friendship tailored to the user’s needs.
Human-AI friendship can be understood similarly to human-human friendship, but the chatbot's artificial nature alters the notion of friendship in ways such as allowing for more personalized relationships tailored to users' needs.
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