Paper
Managing Crowds in Innovation Challenges
Published Aug 1, 2014 · A. Malhotra, A. Majchrzak
California Management Review
137
Citations
11
Influential Citations
Abstract
Crowdsourcing for innovation is typically conducted as an “innovation challenge.” Despite the popularity of innovation challenges, there appears to be a growing consensus that innovation challenges do not succeed at generating solutions with competitive advantage potential. This article presents three ways in which managers can assure that their innovation challenges are fruitful: foster different crowd roles to encourage contribution diversity; offer knowledge integration instructions and dual incentives; and offer explicit instructions for sharing different types of knowledge.
Managers can boost innovation success by encouraging diverse crowd roles, offering knowledge integration instructions, and fostering knowledge sharing.
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