Quality management
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Quality Management: An Evolving Discipline
Introduction to Quality Management
Quality management is a critical aspect of organizational success, focusing on achieving and maintaining high-quality outputs through systematic processes and practices. The field has evolved significantly over the past century, influenced by pioneers like Shewhart, Juran, and Deming, who laid the groundwork for modern quality management principles .
Key Dimensions of Quality Management
Top Management Support
Top management support is essential for creating an environment that fosters quality management activities. This support is crucial for the implementation and continuous improvement of quality management practices, which include quality information systems, process management, product design, workforce management, supplier involvement, and customer involvement.
Core Quality Management Practices
Core quality management practices are fundamental to achieving high-quality performance. These practices include statistical quality control, process flow management, and product design processes. Effective implementation of these practices leads to improved quality outcomes and competitive advantage .
Infrastructure and Supportive Environment
A supportive infrastructure, including top management support and workforce management, is vital for the successful implementation of quality management practices. Supplier relationships and positive work attitudes also play significant roles in enhancing quality performance.
Quality Management in the Context of Industry 4.0
The advent of Industry 4.0 has brought new challenges and opportunities for quality management. The integration of advanced technologies and the increasing complexity of customer expectations necessitate a reevaluation of traditional quality management practices. Future research should focus on the alignment between technological advancements and human aspects in quality management.
Impact on Performance and Competitive Advantage
Quality management practices have a direct and positive impact on organizational performance and competitive advantage. Empirical studies have shown that effective quality management leads to better quality outcomes, which in turn contribute to a firm's competitive edge in the market .
Evolution of Quality Management
The field of quality management has undergone significant changes over the years. Initially focused on quality inspection and control, it has evolved to encompass a broader range of practices aimed at continuous improvement and customer satisfaction. This evolution reflects changes in principles, systems, tools, and techniques used in quality management.
Conclusion
Quality management remains a vital area of research and practice, continuously adapting to new challenges and technological advancements. By understanding and implementing key dimensions of quality management, organizations can achieve sustained high-quality performance and maintain a competitive advantage in the market. Future research should continue to explore the integration of human and technological aspects to further enhance quality management practices in the era of Industry 4.0.
Sources and full results
Most relevant research papers on this topic
A FRAMEWORK FOR QUALITY MANAGEMENT RESEARCH AND AN ASSOCIATED MEASUREMENT INSTRUMENT
The Impact of Quality Management Practices on Performance and Competitive Advantage
Quality management in the 21st century enterprises: Research pathway towards Industry 4.0
Quality Management
The relationship between quality management practices and their effects on quality outcomes
Quality management and performance: An annotated review
Development of a measure to assess quality management in certified firms
Quality management re-visited: a reflective review and agenda for future research
Quality management and Juran's legacy
Quality Management Evolution from the Past to Present: Challenges for Tomorrow
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