smart tourism

Introduction

Smart tourism is an emerging field that leverages advanced information and communication technologies (ICT) to enhance the tourist experience, improve destination management, and increase the competitiveness of tourism destinations. This synthesis explores the key insights from recent research on smart tourism, focusing on the influence of technology, strategic objectives, and future directions.

Key Insights

Influence of Technology on Tourist Experience and Behavior:
- Smart tourism significantly impacts tourists' perceptions, behaviors, and experiences by integrating advanced technologies such as mobile devices, RFID tags, and sensors .
- Technologies like augmented reality, smart cards, and smart rooms enhance the overall travel experience, making it more convenient and personalized .
Strategic Objectives and Policy Integration:
- Smart tourism is often integrated into broader smart city initiatives to improve human mobility, service quality, and economic development .
- National policies in countries like China emphasize smart tourism as a key component of economic development and service quality improvement.
Sustainability and Competitiveness:
- Smart tourism aims to increase the competitiveness and sustainability of tourism destinations by leveraging ICT for data collection, service innovation, and stakeholder interconnectivity .
- The concept of "wise" tourism destinations is proposed to address broader social issues such as inequalities, wellness, and resilience, moving beyond traditional smart tourism paradigms.
Convergence of Smart City and Smart Tourism:
- The convergence of smart city and smart tourism concepts leads to the creation of smart tourism cities, where technology supports both touristic and residential experiences .
- This convergence helps optimize urban spaces for both residents and visitors, addressing challenges like negative perceptions towards tourism.
Challenges and Future Research Directions:
- There is a need for more empirical and conceptual research to address the emerging social issues and to develop new business models and services for smart tourism .
- Future research should focus on the development of ICT-enabled applications, theoretical frameworks, and methodologies to better understand and enhance the tourist experience .

Conclusion

Smart tourism leverages advanced technologies to enhance tourist experiences, improve destination management, and increase competitiveness. It is often integrated into broader smart city initiatives, aiming to create sustainable and competitive tourism destinations. Future research should address emerging social issues and develop new business models and services to further advance the field.

Summary

Introduction

Key Insights

Conclusion

Sources and full results

Systematic Review of Smart Tourism Research

Smart tourism research primarily focuses on the influence of technology on tourists' perceptions, behaviors, and experiences, with a growing focus on collaborative research between different countries.

Special issue on smart tourism: convergence of information technologies, experiences, and theories

Smart tourism, driven by information technology, can improve tourism management, governance, and experience, ultimately enhancing competitiveness for firms and destinations.

Beyond smart tourism cities – towards a new generation of “wise” tourism destinations

Post-smart tourism cities must address emerging social issues and adopt a holistic networked approach to smartness, beyond just smart tourism.

Smart tourism cities: a duality of place where technology supports the convergence of touristic and residential experiences

Smart tourism cities integrate advanced technologies to blur the lines between residential and tourism experiences, enhancing the convergence of both experiences in urban areas.

Smart Tourism City: Developments and Transformations

Smart tourism cities optimize sustainable environments by combining smart city and smart tourism components, enhancing urban spaces for residents and visitors to enjoy together.

SMART TOURISM DESTINATION

Smart tourism destinations, using ICT to increase competitiveness and sustainability, enhance tourist satisfaction and local welfare.

Smart Tourism Destinations

Smart Tourism Destinations (STD) can enhance tourist experiences by integrating ubiquitous sensing technology and social components, increasing competitiveness and enhancing the tourism experience.

Smart tourism: Traveler, business, and organizational perspectives

Smart tourism research aims to create efficient, effective, and creative solutions for travelers and businesses, enhancing competitive advantage through connectivity, robust relationships, and creative innovation.

Smart City and Smart Tourism: A Case of Dubai

Dubai's smart city and smart tourism platforms can enhance user involvement and overall experience by implementing the Smart Tourism Dynamic Responsive System (STDRS) framework.

Smart Experiences in Tourism

Smart tourism, influenced by technology, enhances the tourist experience by facilitating travel and enhancing destination enjoyment, such as augmented reality, smart cards, and smart rooms in hotels.

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