Eleanor T. Phillips, Richard W. Cheston
Jul 1, 1979
Citations
1
Influential Citations
73
Citations
Quality indicators
Journal
California Management Review
Abstract
Forcing, compromise, avoidance, and problem solving are commonly used to resolve conflict. Which is most successful? The basis of the conflict is the most important factor, but there are other considerations. The article describes the conflict situations in which each resolution method would best work.