10 papers analyzed
These studies suggest that effective crisis communication involves strategic planning, emotional expression, comprehensive management across all crisis stages, and tailored approaches to enhance corporate reputation and manage public opinion.
Crisis communication is a critical aspect of organizational management, especially during unexpected and high-stakes events that threaten an organization's goals and reputation. Effective crisis communication can mitigate damage, manage public perception, and facilitate recovery. This synthesis explores various research findings on crisis communication, highlighting key insights and strategies.
Importance of Crisis Communication:
Emotional Communication:
Crisis Communication Models:
Stages of Crisis Communication:
Strategic Communication:
Modern Challenges and Trends:
Crisis communication is a multifaceted field that plays a crucial role in managing organizational crises. Effective crisis communication strategies involve emotional engagement, strategic planning, and adaptability to modern challenges. By understanding and implementing these insights, organizations can better navigate crises, protect their reputation, and emerge stronger.
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