10 papers analyzed
These studies suggest that employee satisfaction, influenced by factors such as leadership, compensation, work/life balance, job involvement, and organizational climate, positively impacts firm performance, service quality, and customer satisfaction.
Employee satisfaction is a critical factor in organizational performance, influencing various aspects such as productivity, service quality, and overall firm profitability. This synthesis examines the relationship between employee satisfaction and organizational outcomes, drawing insights from multiple research studies.
Impact on Firm Performance:
Factors Influencing Employee Satisfaction:
Measurement and Influence:
Asymmetric Effects:
Job Satisfaction and Performance:
The research collectively underscores the importance of employee satisfaction in driving organizational success. Key factors such as effective leadership, compensation, and work/life balance significantly influence satisfaction levels. Moreover, satisfied employees not only perform better but also contribute to higher service quality and customer satisfaction, ultimately boosting firm profitability. Organizations should prioritize these factors to enhance employee satisfaction and, consequently, their overall performance.
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